

"Facebook basically locked its keys in its car," tweeted Jonathan Zittrain, director of Harvard's Berkman Klein Center for Internet & Society.

"To every small and large business, family, and individual who depends on us, I'm sorry," Facebook Chief Technology Officer Mike Schroepfer tweeted, adding that it "may take some time to get to 100%."

Shares rose about half a percent in after-hours trade following resumption of service. The outage was the second blow to the social media giant in as many days after a whistleblower on Sunday accused the company of repeatedly prioritizing profit over clamping down on hate speech and misinformation.Īlso Read: Senator asks Facebook CEO to answer questions on teen safetyĪs the world flocked to competing apps such as Twitter and TikTok, shares of Facebook fell 4.9%, their biggest daily drop since last November, amid a broader selloff in technology stocks on Monday. The Facebook outage is the largest ever tracked by web monitoring group Downdetector. "We want to make clear at this time we believe the root cause of this outage was a faulty configuration change," Facebook said in the blog. Security experts have said an inadvertent mistake or sabotage by an insider were both plausible. The failures of internal communication tools and other resources that depend on that same network in order to work compounded the error, the employees said. Several Facebook employees who declined to be named had told Reuters earlier that they believed that the outage was caused by an internal mistake in how internet traffic is routed to its systems.
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She copied "tens of thousands of pages of Facebook internal research" showing that the site blocks about five per cent of hate speech and less than one per cent of violence and incitement.Register now for FREE unlimited access to Register On Sunday, in an interview with America's 60 Minutes, the whistleblower behind the leaks revealed herself as Frances Haugen, a data scientist who spent two years at Facebook attempting to quell misinformation. Its share price was down more than 10 per cent today in the wake of leaked documents that show the social media and messaging giant has its own evidence on quite how harmful it can be for its own young users. This IT breakdown is the cherry on top of a sour cake of a week for Mark Zuckerberg's Facebook. New Zealand DDoS wave targets banks, post offices, weather forecasters and more.AWS Tokyo outage takes down banks, share traders, and telcos.AWS US East region endures eight-hour wobble thanks to 'Stuck IO' in Elastic Block Store.Xero, Slack suffer outages just as Let's Encrypt root cert expiry downs other websites, services.Meanwhile, WhatsApp rival Signal has boasted about a rise in signups for its encrypted messaging plattform. New York Times reporter Sheera Frenkel said she was "just on phone with someone who works for FB who described employees unable to enter buildings this morning to begin to evaluate the extent of outage because their badges weren’t working to access doors."ĭ is reporting falling levels of complaints by users across the US and rest of the world though services remain down at time of going to publication.
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Whether that software was involved or not, it is likely a configuration change somewhere backfired and will take time to recover from.īGPlay vizualization of AS32934 route withdraw between 15:43UTC and 15:54UTC. Earlier this year, the technology giant spoke of building an automated system for managing its BGP peering configuration. You can see Facebook's withdrawal of routes for its DNS servers in the visualization below. As such, we can't even resolve right now, and services can't be used. That broke or hampered connectivity to Facebook's DNS servers. That might just be from a surge in people turning to Twitter for info on Facebook's empire, or from an ongoing issue with authentication tokens.ĭane Knecht, senior vice president at Cloudflare, tweeted that the outage was attributed to Facebook's BGP (Border Gateway Protocol) routes being withdrawn on the internet.

We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience," Facebook said in an understatement on Twitter – which is seemingly working just fine, though there are complaints from users that they can't get that platform to work either. "We’re aware that some people are having trouble accessing our apps and products.
